Legal
Last updated: January 2025
At Nawa, your privacy is as precious to us as the natural ingredients we use. This policy explains how we handle your personal information when you shop with us.
We collect information you provide directly to us, such as your name, email address, shipping address, phone number, and payment details when you place an order. We also automatically collect certain technical data when you visit our website, including your IP address, browser type, and browsing behaviour on our site.
We use your personal information to process and fulfil your orders, send order confirmations and shipping updates, respond to your questions and support requests, send you marketing communications (only with your consent), improve our website and product offerings, and comply with our legal obligations.
We do not sell your personal information to third parties. We share your data only with trusted partners who help us operate our business — such as delivery carriers (Yalidine, Guepex), payment processors, and email service providers — who are contractually bound to protect your data and use it solely for the services they provide us.
We use cookies and similar technologies to remember your preferences, keep items in your cart, and understand how you use our site. We also use Meta Pixel to measure the effectiveness of our advertising. You can control cookie settings through your browser at any time.
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. Payment card data is handled by our payment processors and never stored on our servers. However, no method of transmission over the internet is completely secure.
You have the right to access, correct, or delete your personal data, to object to or restrict processing, and to withdraw consent at any time. To exercise these rights, contact us at the email below. We will respond within 30 days.
If you have any questions about this Privacy Policy or how we handle your data, please reach out to us via email or through our Facebook page. We are always happy to help.
By using our website and purchasing our products, you acknowledge that you have read and understood this Privacy Policy.